1. How much does shipping cost?

• The shipping cost varies based on the shipment location and store policy. To get the exact shipping expenses, add products to your cart, proceed to checkout, and input your mailing address. The shipping cost will be updated immediately and displayed in your final cost.

2. Where do you deliver?

• We provide worldwide shipping.

3. Can the order be delivered to multiple addresses?

• We do not accept shipping to multiple addresses for a single order. Please place separate orders for products to be delivered to different addresses.

4. Do you deliver to PO Boxes or Military APO/FPO addresses?

• We accept shipping to PO Boxes but cannot ship to Military APO/FPO addresses.

5. How can I track my package?

• Find tracking information in your order or shipping confirmation email. If an order includes multiple items, each may have separate delivery dates and tracking information.

6. What if my tracking number doesn’t work?

• It may take 3-5 business days for tracking numbers to appear. If not, contact customer support after 30 business days (domestic) or 45 business days (international).

7. What should I do if a package is missing?

• Check your delivery location, tracking status, and contact the local shipping carrier. Contact our customer service if the package still can’t be found.

8. Is express shipping available?

• Currently, we only offer Standard Shipping.

9. How can I edit/cancel my order?

• Contact us within 6 hours of placing your order through our Contact Form. Once processed, certain information cannot be modified.

10. Is there a cancellation fee?

• If the order qualifies for cancellation, there is no cancellation fee.

11. Can I apply a promotion code after my purchase is completed? – We do not support adding a discount code to an existing order. Contact customer service for changes.

12. How do I use a promo code on checkout? – Enter the offer code at checkout after choosing products and adding them to your cart.

13. Can I use 2 promo codes at the same time? – Unless otherwise stated, only one promotional code can be applied per order.

14. Can I place an order over the phone? – We do not provide phone assistance for placing orders.

15. Can I return my package? – Contact us within 14 days of order delivery for grievances. No need to return the item without prior request.

16. How can I exchange my items? – Items do not currently offer an exchange option. Contact customer service within 14 days for assistance.

17. How long do refunds and replacements take? – Refunds/replacements processed within 7 business days of confirmation. Tracking number for replacements within 7-10 business days.

18. What should I do for unknown charges? – Refer to your Order Confirmation, check with family/friends, contact your bank, and contact customer service.

19. Why isn’t my payment accepted? – Contact your bank for payment issues. Try a different payment method, and if the issue persists, contact customer support.

20. What type of payments do you accept? – We accept Visa, Mastercard, Discover, American Express, and PayPal.

21. When will my card be charged? – Your card is charged as soon as the order is successfully placed.

22. What if I find something suspicious regarding my purchase? – Contact customer support immediately for any suspicions regarding fraud, scamming, phishing, or spoofing.