At Temptimates, we are committed to providing you with the finest lingerie and an exceptional shopping experience. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure your satisfaction. Please review the following guidelines:

1. Eligibility for Refunds:

  • Refunds are applicable within 30 days from the date of purchase.
  • To be eligible, the item must be in its original, unworn, and unused condition.
  • All tags, labels, and hygiene liners must be intact.

2. Exclusions:

  • For hygiene reasons, we cannot issue refunds on panties, hosiery, or intimate accessories unless they are still in their unopened, original packaging.
  • Clearance and final sale items are not eligible for refunds.

3. Refund Process:

  • To initiate a refund, contact our customer support team at [customer_support@temptimates.com] within the 30-day period.
  • Provide your order number, the item(s) you wish to refund, and the reason for the refund request.

4. Refund Approval:

  • Once your refund request is received, we will review it and notify you of the approval or rejection.
  • If approved, the refund will be processed to your original payment method within 7-10 business days.

5. Store Credit:

  • Alternatively, we offer the option of issuing a store credit for the value of the returned item(s). This credit can be used for future purchases and is valid for a specified period.

6. Return Shipping:

  • Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective item.
  • We recommend using a trackable shipping service for your protection.

7. Defective or Incorrect Items:

  • If you receive a defective or incorrect item, please contact us immediately for assistance. We will arrange for a replacement or refund.

8. Contact Us:

We appreciate your trust in Temptimates, and we are dedicated to making your lingerie shopping experience delightful. Please note that we reserve the right to modify this refund policy at our discretion. Thank you for choosing Temptimates!