At Temptimates, we want you to feel confident and satisfied with your lingerie purchase. Our return policy is designed to ensure a seamless experience for our valued customers. Please read the following guidelines carefully before initiating a return:

1. Eligibility for Returns:

  • We accept returns within 30 days from the date of purchase.
  • The item must be in its original, unworn, and unused condition.
  • All tags, labels, and hygiene liners must be intact.

2. Exclusions:

  • For hygiene reasons, we cannot accept returns on panties, hosiery, or intimate accessories unless they are still in their unopened, original packaging.
  • Clearance and final sale items are not eligible for returns.

3. Initiating a Return:

  • To initiate a return, please contact our customer support team at [customer_support@temptimates.com] within the 30-day period.
  • Provide your order number, the item(s) you wish to return, and the reason for the return.

4. Return Authorization:

  • Once your return is approved, you will receive a Return Authorization (RA) number and detailed instructions on how to proceed.

5. Return Shipping:

  • Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective item.
  • For your protection, we recommend using a trackable shipping service.

6. Refund Process:

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed to your original payment method within 7-10 business days.

7. Store Credit:

  • If you prefer, we can issue a store credit for the value of the returned item(s). This credit will be valid for future purchases.

8. Defective or Incorrect Items:

  • In the rare event that you receive a defective or incorrect item, please contact us immediately for assistance. We will arrange for a replacement or refund.

9. Contact Us:

Temptimates reserves the right to amend this return policy at any time. We appreciate your understanding and cooperation in adhering to these guidelines for a smooth and enjoyable shopping experience.