At Temptimates, we want you to feel confident and satisfied with your lingerie purchase. Our return policy is designed to ensure a seamless experience for our valued customers. Please read the following guidelines carefully before initiating a return:
1. Eligibility for Returns:
- We accept returns within 30 days from the date of purchase.
- The item must be in its original, unworn, and unused condition.
- All tags, labels, and hygiene liners must be intact.
2. Exclusions:
- For hygiene reasons, we cannot accept returns on panties, hosiery, or intimate accessories unless they are still in their unopened, original packaging.
- Clearance and final sale items are not eligible for returns.
3. Initiating a Return:
- To initiate a return, please contact our customer support team at [customer_support@temptimates.com] within the 30-day period.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
4. Return Authorization:
- Once your return is approved, you will receive a Return Authorization (RA) number and detailed instructions on how to proceed.
5. Return Shipping:
- Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective item.
- For your protection, we recommend using a trackable shipping service.
6. Refund Process:
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed to your original payment method within 7-10 business days.
7. Store Credit:
- If you prefer, we can issue a store credit for the value of the returned item(s). This credit will be valid for future purchases.
8. Defective or Incorrect Items:
- In the rare event that you receive a defective or incorrect item, please contact us immediately for assistance. We will arrange for a replacement or refund.
9. Contact Us:
- For any questions or concerns regarding our return policy, please reach out to our customer support team at [customer_support@temptimates.com].
Temptimates reserves the right to amend this return policy at any time. We appreciate your understanding and cooperation in adhering to these guidelines for a smooth and enjoyable shopping experience.